Discussion: How does a first
impression impact a customer's experience?
Activity: Brainstorm techniques for
making a positive first impression (e.g., warm smile, eye contact,
welcoming greeting).
Roleplay: Practice crafting
welcoming introductions with a focus on genuine friendliness and product
awareness ("Hi there! Welcome to [Store Name]! We have a fantastic
selection of [products] today. Are you looking for anything
specific?").
